• 100% Accuracy & Satisfaction Guarantee

    We want you to be 100% happy with your order. Therefore, we offer the 100% guarantee. That means that, your order can be returned for any of the following reasons:

    1. You do not like the fit of the frame.
    2. You like the fit of the frame. But it just doesn’t look right on your face.
    3. Pistachio green was so last week. You no longer want to wear green frames.
    4. You like everything about the frame. But your wife doesn’t.
    5. The list goes on.
    6. The list goes on, and on.

    In short, if you are not 100% satisfied with your purchase for any reason, simply return your purchase.  Return shipping is on us!

  • Warranty

    We offer a one-year warranty against manufacturer defects on frames and lenses.

  • Return

    If you are not completely satisfied with your purchase for any reason, you can return your purchase within 365 days of the purchase date for:

    • A one-time replacement (of items of equal or less value)
    • A refund

    Return Procedure

    • Contact one of our Customer Care Representative via email or Customer Care Interactive Message Centre (a.k.a. the grey Live Chat Tab at the top) to obtain a RMA (Return Merchandise Authorization) and instructions before sending your return.
    • Drop off the parcel in a post office with the prepaid shipping label attached

    Please note that all items must be unworn and unaltered and are in the original packaging with all promotional items. Please allow 4-6 weeks for your refund to be processed.  Administration & Handling Fee of $9.90 will be charged for items returned without a RMA.

  • Testimonial

    Here is what our customers are saying about their shopping experience with us.

Live chat by BoldChat