Your order is shipped using USPS to addresses across Continental United States. Prescription glasses ordered will not incur a sales tax. Non prescription items ordered may incur a sales tax. Shipping cost is $4.95. Orders over $60 (before taxes, after discounts) are free of shipping charges.
Most orders are delivered in about 6 to 8 business days. Special-ordered items, including Progressive lenses, Bi-focal lenses, and certain out-of range items, would require 3 to 6 days extra. Exceptions for these estimated duration apply for certain rural areas.
We want you to be 100% happy with your order. Therefore, we offer the 100% guarantee. That means that, your order can be returned for any of the following reasons:
1. You do not like the fit of the frame. 2. You like the fit of the frame. But it just doesn’t look right on your face. 3. Pistachio green was so last week. You no longer want to wear green frames. 4. You like everything about the frame. But your wife doesn’t. 5. The list goes on. 6. The list goes on, and on.
In short, if you are not 100% satisfied with your purchase for any reason, simply Return your purchase within 30 days. Return shipping is on us!
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If you are not completely satisfied with your purchase for any reason, you can return your purchase within 30 days of purchase for:
• A one-time replacement (of items of equal or less value) OR • A refund
Contact our Customer Care Representative via email at email@example.com to obtain a RMA (Return Merchandise Authorization) and instructions before sending your return.
Return items in the original packaging to: Canada iLook Glasses Inc. Unit 104 - 7728 128 Street Surrey, BC V3W 1L3
Please note that all items must be unworn and unaltered and are in the original packaging with all promotional items. Please allow 4-6 weeks for your refund to be processed. Administration & Handling Fee of $9.90 will be charged for items returned without a RMA.